Refund policy

At Bin Kaleem Fabrics, we aim to process and deliver your orders safely, efficiently, and as quickly as possible. Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are processed after successful confirmation.

Processing time may vary depending on:

  • Product availability
  • Order volume
  • Weekends or public holidays
  • Order verification requirements

Once your order has been dispatched, you may receive a confirmation message or tracking details where available.

2. Delivery Time

Estimated delivery times depend on your location and the courier service used.

Delivery may take longer during:

  • Public holidays
  • Sale campaigns
  • High order volumes
  • Severe weather conditions
  • Courier service delays
  • Remote-area deliveries

Please note that delivery timelines are estimates and cannot always be guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

Shipping costs may vary depending on:

  • Delivery location
  • Order quantity
  • Courier service
  • Special delivery requirements

4. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected locations and eligible orders.

Customers placing COD orders are requested to:

  • Provide accurate contact details
  • Stay available for courier communication
  • Accept confirmed orders upon delivery

Repeated refusal of confirmed COD orders may result in restrictions on future COD availability.

5. Delivery Information

Customers are responsible for providing complete and accurate delivery details, including:

  • Full name
  • Complete address
  • Active contact number
  • Any special delivery instructions

Bin Kaleem Fabrics will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Courier Delays

Once your order has been handed over to the courier company, certain delays may be beyond the control of Bin Kaleem Fabrics.

We will make reasonable efforts to assist customers in case of significant delivery delays.

7. Missed or Failed Delivery

If delivery fails due to:

  • Customer unavailability
  • Unreachable contact number
  • Incorrect address
  • Customer refusal to receive the parcel

the shipment may be returned to Bin Kaleem Fabrics.

Additional delivery charges may apply for re-shipping the order.

8. Damaged or Incorrect Parcels

If your parcel arrives damaged, please take clear pictures or videos before opening it whenever possible.

If you receive a damaged, defective, or incorrect product, contact us promptly with:

  • Order number
  • Photos or video evidence
  • Details of the issue

Eligible cases will be handled according to our Return & Refund Policy.

9. Order Tracking

Where tracking is available, customers will receive tracking information after dispatch.

Please allow some time for tracking updates after the parcel has been collected by the courier.

10. Address Changes

If you need to update your delivery address, please contact us as soon as possible.

Address changes can only be considered before the order has been dispatched.

Once shipped, changing the delivery address may not be possible.

11. Order Cancellation

Orders can be cancelled before dispatch by contacting us promptly.

After dispatch, cancellation may not be possible, and the order will be handled according to our Return & Refund Policy after delivery.

12. Contact Us

For any shipping-related queries, please contact Bin Kaleem Fabrics:

WhatsApp / Contact Number: 03039622626

Please include your order number when contacting us so we can assist you quickly.

13. Policy Updates

Bin Kaleem Fabrics reserves the right to update this Shipping Policy whenever necessary.

Any changes will be published on this page.

By placing an order with Bin Kaleem Fabrics, customers acknowledge that they have reviewed and accepted this Shipping Policy.